Category: FAQ

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FAQ

FAQ 7 – Can I speak with the finance department?

Can I speak with the finance department?

    Please complete the form and one our team members will be in contact with you with further information




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    FAQ

    FAQ 6 – How can I switch from debit order to EFT?

    How can I switch from debit order to EFT?

      Unfortunately we do not accept EFT as payment plan any longer. If you would like to change your debit order date please complete the form below.



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      FAQ

      FAQ 5 – Why is my speed so slow?

      Why is my speed so slow?

        There can be many reasons for a slow Internet speed. Please complete the form and one our team members will be in contact with you with further information.


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        FAQ

        FAQ 3 – How do I block people on my Wifi?

        How do I block people on my Wifi?

          To block a device, you need to log into your router and blacklist the device on the router. If you require assistance with doing this, complete the form and one of our team members will contact you.



          Categories
          FAQ

          FAQ 2 – Why is my account suspended when I already paid?

          Why is my account suspended when I already paid?

          Categories
          FAQ

          FAQ 1 – Why is my internet not working?

          Why is my internet not working?

            Many things can effect your Internet connectivity, for example, if you have loadshedding in your area or if your router is not connected properly. Have you tried restarting your router? If that does not work then please complete the form and one of our team members will contact you.


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